Access
We’re committed to ensuring Illuminate Adelaide is inclusive, welcoming, and accessible to everyone.
Access bookings
Illuminate Adelaide events and venues each have individual access information depending on their location. You will find this information under the Accessibility heading under each event page.
For Joep Beving access, please contact Adelaide Festival Centre on 131 246.
For Max Cooper access, please contact Hindley Street Music Hall at [email protected].
For all other events, pre-booking accessible seating is not required.
For access enquiries please email our friendly team at [email protected] or phone 1300 496 623.
Companion Card
Illuminate Adelaide honours the Companion Card scheme and card holders are entitled to a second ticket to all Illuminate Adelaide events for their companion at no cost.
For Fire Gardens present your valid companion card at the venue box office at the time of attendance to redeem your companion ticket – there is no need to prebook. However if you prefer a prebooking please email us at [email protected] or call 1300 496 623 with your order number, and companion card number and we will add it to your booking.
EDEN, Superluminal, Unsound Adelaide, Unsound Club, Live @ The Lab, Helen Svoboda and Fill The Earth you’ll need to prebook your companion card ticket. Please email us at [email protected] or call 1300 496 623 with your order number, and companion card number and we will add it to your booking.
For Universal Kingdom please phone Adelaide Zoo on 8267 3255.
For Joep Beving please phone Adelaide Festival Centre on 131 246.
For Max Cooper please contact Hindley Street Music Hall at [email protected].
Companion Card tickets are not required for free events.
Access2Arts City Lights Accessible Tours & Access Guide
Access2Arts is running two accessible tours on Tuesday 16 July across City Lights: an audio-described tour for those with low vision or who are blind, and one Deaf-led Auslan tour (with no English translation). For more information, and to download the Access Guide, see here.
Tours depart at 6pm from the corner of Frome Road and North Terrace, where Roseaux is located along the City Lights trail.
National Relay Service
The National Relay Service is a government initiative that allows people who are Deaf, hard of hearing, and/or have a speech impairment to make and receive phone calls.
Bookings can be placed through the National Relay Service as part of Accesshub. Just call 133 677, then dial 1300 496 623.
Access information
The National Relay Service is a government initiative that allows people who are Deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. Bookings can be placed through the National Relay Service as part of Accesshub. Just call 133 677, then dial 1300 496 623.
Illuminate Adelaide Website
Illuminate Adelaide has invested significant resources to help ensure that our website is made easier to use and is more accessible for people with access requirements.
Illuminate Adelaide’s website makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows us to improve our compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Illuminate Adelaide continues its efforts to constantly improve the accessibility of our site and services in the belief that it is our collective moral obligation to allow seamless, accessible, and unhindered use for those of us who live with disabilities. In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan our website with UserWay's Free Website Accessibility Scanner to identify and fix every possible accessibility barrier on our site.
The Illuminate Adelaide Accessibility Menu can be enabled either by hitting the tab key when the page first loads, or by clicking the Accessibility Menu icon that appears on the corner of the webpage toolbar. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Disclaimer:
Despite our efforts to make all pages and content on Illuminate Adelaide’s website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution. If you are experiencing difficulty with any content on the Illuminate Adelaide website or require assistance with any part of our site, please contact us during business hours and we will be happy to assist.
Feedback
Your feedback will help us improve the accessibility of our programming in years to come. Email us with notes, suggestions or questions regarding accessibility at [email protected].
For all other access enquiries please call our friendly team on 1300 496 623 or email at [email protected].
Last updated 26 April 2024